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Characteristics/ Attributes
Rating
Remarks
Courtesy and professionalism of Marketing Representative
Availability of service required
Timely response
Promptness in answering telephones or returning telephone calls
Timely Vehicle Placement
Vehicle Documentation adequacy (e.g. RC, PUC, Insurance, Fitness Certificate)
Adequacy of Transportation related Documents (e.g. LR, Permissions)
Adherance to Schedule or Consistency of transit times
Effectiveness of service support in resolving problems
Vehicle Tracking
Safe & Reliable delivery
Acknowledgements as per requirement
Invoices submitted in appropriate time
Supporting Documents along with the bill
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